The agent did however restart the data on the back end for my lines, and I noticed an immediate performance boost and no buffering, until about 5 to 10 minutes later, which is when I assume the network optimization BS kicked in and throttled my data back down. When I try contacting support, they're adamant that nothing is wrong with the network, and the issue is with my device, which I am 100% certain is not the problem (Bell sim in my phone allows me to watch exact same content in 4K without any loading/buffering issues). My research online has lead me to believe that something in the back end is prioritizing and throttling traffic for some reason, something called "Wireless Network Experience Optimization." It's especially annoying on other social media apps like TikTok where some videos keep on buffering and are unwatchable as well. ![]() ![]() When I'm watching 1440p or 4K videos on any of my mobile devices on data (no matter LTE, or 5G), the videos start to buffer very very heavily, to the point of them being unwatchable. I just had a concern I would like to voice and was also wondering if anyone else on here has experienced the same (or if not, I encourage you to try using your data and try the videos and let us know your findings).
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